Troubleshooting



Table of Contents

Why does my game have black textures?
How do I fix this infinite black screen on first load?


Q: Why does my game have black textures?


If you are using a FFXIV Windows license, and run on Max in-game settings, you may experience black textures in game similar to the image below.

Black screen when HBAO is active


To fix this issue, press the "Escape" key, go to "System Configuration" and then "Graphic Settings" icon. Scroll down until you see "Screen Space Ambient Occulusion". You will then need to turn this down to "Strong", "Light", or "Off". HBAO+ settings will not work properly in MacOS.

black screen when hbao active



Q: How do I fix this infinite black screen on first load?


If you skipped the movie fix during setup, you will most likely get a black screen on first load.
Open FFXIV.cfg and change "CutsceneMovieOpening" to "1". This fixes infinite black screen in game during cutscenes.

Config files are located in the "ffxivConfig" inside the XIV on Mac install folder.
The install folder can now be accessed easily from top menu by clicking "File" and "Open Install Folder" while the launcher is focused.

first boot black screen